Hallo!! Ich habe bald english schularbeit mit paar Textsorten und bei einer davon habe ich leider schwierigkeiten, kann mir jemand bitte dabei helfen und verbessern? ich wäre sehr dankbar!! Ps: Oben ist die Beschwerde, unten meine Antwort.
Dear Mrs Cambell,
We were concerned to learn your E-Mail of complaint that we sent you a malfunctioning laserprinter.
Fist of all, we were sorry to learn of the unsatisfactory service you experienced from our technicians. Your annoyance is quite understandable.
Generally to our company, until now we had not received any complaints from our customers, that is the only situation. I am pretty sure, that the wrong delivery might be also playing a role for this error.
Moreover, due to your compalint weh ave now taken steps to ensure that error so that this does not occur in the future.
We would accept your suggestions and we would like to provide you to exchange the printer, in any case you can choose the printer for yourself. If you do not accept it, we are ready to pay back the whole cost.
In conclusion, we are wholeheartdly grateful that you have purchased from us and we promise that such sloppy ambiguities from our side will not take place.
Kind Regards,
Hans
Best Printer Manager